Privacy Policies

Muud Studio recognizes the importance of protecting your personal data, whatever its nature and we value, above all, honesty and transparency, so that we can build a solid and lasting relationship with our clients, based on in trust and mutual benefit. Therefore, and with the entry into force of the new General Data Protection Regulation of the European Union (EU 2016/679), Muud Studio has developed a set of security measures aimed at protecting your data, which we reflect in our Policy of Privacy.

This Privacy Policy aims to explain to you Muud Studio's personal data processing policy, since in order to make your purchase in our online store, you will have to accept our privacy policy as it is essential and imperative for the delivery of our products.

However, if you have any questions regarding this Policy, you can contact us via the following email address: geral@muudstudio.pt or by letter addressed to: Luciana Almeida, Av. Dr. Renato Araujo 182, 1st Floor, Loja CJ, 3700-243, São João da Madeira.

1. COMPANY IDENTIFICATION

1.1. This website and corresponding Privacy Policy are managed by Muud Studio.

1.2. By browsing our website you are consenting to the terms described in this Privacy Policy.

2. OUR PRINCIPLES

2.1. Respect for the customer's wishes

We respect the privacy and security of your personal data, which is why we ensure respect for the customer's wishes and their autonomous, free and uncomplicated management of their privacy preferences. Therefore, if you disagree with any point referred to in this Policy, you can, at any time, object by contacting us via the following email address: geral@muudstudio.pt or by letter addressed to: Luciana Almeida, Av. Dr. Renato Araujo 182, 1st Floor, Loja CJ, 3700-243, São João da Madeira. We will do everything possible to satisfy your wishes and respect your concerns.

2.2. Good habits

Muud Studio, as the personal data controller, determines the purposes and means by which your personal data is processed, including all applicable security measures. We guarantee that your personal data is processed in Portugal in a correct and lawful manner and in accordance with good practices.

2.4. Strict necessity

When processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which it was collected and/or processed.

3. COLLECTION AND PROCESSING OF PERSONAL DATA

3.1.The personal data collected and processed by Muud Studio are only those that you voluntarily, expressly and unequivocally place in the forms on this website.

3.2. The personal data collected are: name, gender, date of birth, email, cell phone, address, NIF.

4. PURPOSE OF PROCESSING PERSONAL DATA

4.1. Your personal data is collected and processed by Muud Studio only for purposes strictly linked to the use of this website, the services associated with it and the sale of products, management and improvement of the Loyalty Program, direct marketing and customer support management .

4.2. Muud Studio always seeks to maintain the relationship with its client and provide them with the appropriate benefits, information and relevant content related to our Muud Studio brand. Your data will only be processed for these specific, explicit and legitimate purposes, and will not be further processed in a manner incompatible with them. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.

4.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:

1. a) when you make a purchase on this website, we collect your personal data (e.g. email address, delivery address, credit card number and telephone number) in the purchase form, solely for the purposes of sale, separation and transport of the products ordered by you;
2. b) when you request assistance from Customer Support, we collect your personal data (e.g. first and last name, email address) solely for the purpose of providing you with the Customer Support services of the pt online store that are relevant to this website and to provide you with the assistance you have requested;
3. c) when you register, we collect your personal data (name, email address and address) in order to simplify the preparation of your future orders;
4. d) when you subscribe to the newsletter, we collect your email in order to offer you this service;
5. e) when you browse our website, we collect Cookies. Depending on how you manage Cookies on our website and your interaction with us, we use some information collected by Cookies in order to ensure proper functioning of the website, highlighting the appropriate display of content, remembering your cart, remembering your registration, adapting the resolution of your screen, to improve our offers, among others. This information includes registration data, location data, the duration of your session, the products you selected, your equipment, your browser and your IP address. You can manage consents regarding Cookies in your Customer Area on our website;
6. f) when you browse our website and subsequently visit platforms where there is an advertising format (social networks, Google and other partners of these networks) you may be impacted by advertisements from our brand. We will also use the data to reach new potential customers who may be interested in our products.

4.4. When we collect data, we indicate mandatory fields with asterisks, when the data in question is necessary to:

Enter into our contract with you (e.g. for the supply of products you purchased on our websites/apps)
Provide you with the service you requested (for example, providing you with a newsletter);
Respect legal requirements (e.g. invoicing).

4.5. Your personal data may be communicated to Muud Studio service providers for the purposes of providing services, to judicial, tax and regulatory authorities, for the purpose of complying with legal requirements.

5. CONSENT

Respect for the client's wishes is one of Muud Studio's main concerns with regard to the processing of their personal data. Therefore, you will be asked for explicit and unambiguous consent for all data processing that is not strictly necessary for the completion of the purpose in question, such as the provision of services and shipping of purchased goods.

6. YOUR RIGHTS

6.1. To exercise your right to access, rectify, erase, forget or block your personal data, you can send a written communication to the following email address: geral@muudstudio.pt or by letter addressed to: Luciana Almeida, Av. Dr. Renato Araujo 182, 1st Floor, Loja CJ, 3700-243, São João da Madeira. You can also do this in your customer area in the online store.

6.2. If you wish to stop receiving direct marketing communications, you can, at any time, exercise your right to object to the processing of your personal data, by managing the consents available in your Customer Area of ​​the online store. You can also do so by sending an email to geral@muudstudio.pt or by letter addressed to: Luciana Almeida, Av. Dr. Renato Araujo 182, 1º Piso, Loja CJ, 3700-243 , São João da Madeira.

7. SECURITY

7.1 Muud Studio uses appropriate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful processing. Additionally, we contractually require that trusted external entities that process your personal data for us do the same.

7.2. However, Muud Studio cannot guarantee that the security measures adopted to protect this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. Therefore, we advise that your computer is equipped with software devices that protect it in the transmission and reception of data (such as updated antivirus systems), and that your browser takes appropriate measures to guarantee security in the transmission of data (such as firewall and anti-spam filters).

8. RETENTION AND PROCESSING PERIOD

8.1. Your data will be kept by Muud Studio for the purposes described here for as long as necessary for the aforementioned purposes, except if the personal data in question is necessary to prove compliance with obligations, until the limitation period for corresponding rights has elapsed, or if there is a longer data retention period imposed by law.

8.2. When your personal data is no longer required, it will be removed from our systems and records or kept anonymous so that you cannot be identified from them.