Shipping & Returns
1.1 SHIPPING PRICE
National:
Portugal: €5.50 / Portuguese Islands: €7.90
International:
Spain: €10.00 / France: €17.00 / Germany: €17.00 / Belgium: €17.00 / Netherlands: €17.00 / Switzerland and United Kingdom: €28.00
Values stipulated for orders up to 2kg.
1.2 Payment Methods
In the online store, the payment methods are:
CREDIT CARD, PAYPAL, MULTIBANCO and MBWAY
As indicated in the payment menu at checkout, no other means of payment are accepted.
The customer must only pay the exact amount specified in the confirmation of each order, and must do so using only the payment methods described above. Otherwise, if the Customer tries to use another unforeseen payment method, MUUD&Co cannot be held responsible for the loss of payment or any other damages that may result.
1.2 Confirmation or Cancellation
After making your purchase, the Customer will receive an automatic email confirming the transaction, which must be printed or saved for future reference.
Your order will only be processed after confirmation of payment. In case of non-payment or non-compliance or non-confirmation of these General Conditions, MUUD&Co reserves the right not to accept the customer's order, or to cancel it, even after automatic confirmation.
MUUD&Co reserves the right not to confirm and/or deliver the products ordered by the Customer, regardless of the reason and is exempt from liability for any damages or costs, if:
– any unpredictable event or change to current circumstances arises that may affect production, transport and respective costs, or that causes abnormal increases in the prices of raw materials;
– if, for any reason, it is impossible to properly collect and receive the respective payment;
– if the ordered products are no longer available;
– if the order was placed with errors in the data essential for delivery of the order;
– if the order is flagged by the website's security systems as an incorrect, irregular order and/or considered fraud.
In any of the aforementioned cases, MUUD&Co will inform the Customer by email about such a situation where it is impossible to confirm the sale and the consequent cancellation of the order, refunding the amount paid for the items.
1.3 Delivery
In cases where the Customer opts for the Transport service, it is provided by CTT.
If you wish to submit a complaint related to unloading and/or assembly, it must be sent by email to CTT, and complemented with photographs that prove it.
1.4 Delivery times
Barring any exceptional situation, items will be delivered within a maximum period of 5 to 7 days (for made-to-order items) after the order is placed. In the event of a delay due to force majeure, MUUD&Co undertakes to inform the Customer and make its best efforts to quickly resolve the situation.
1.6 Exchanges/Returns/Complaints
Under current legislation, in the event of non-compliance with the contract, the consumer has the right to have it replaced free of charge, through repair or replacement, an appropriate price reduction or termination of the contract. The consumer must report the lack of conformity within a maximum period of two months after its detection and may exercise the rights described when the lack of conformity becomes apparent within a period of up to two years after delivery of the good.
The Customer may freely terminate the purchase and sale contract of the products, without having to pay any compensation and without the need to invoke any reason, within 14 days after physical possession of the goods. You will be reimbursed for the amount paid for the products ordered, and the costs of returning these must be borne by the Customer.
